Privacy Policy

Introduction

Lew Phillips Agency is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our auto insurance services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Last Updated" date of this Privacy Policy. You are encouraged to periodically review this Privacy Policy to stay informed of updates.

Information We Collect

We collect information that you provide directly to us when you request a quote, purchase a policy, or communicate with us. This may include:

• Personal identification information such as name, email address, phone number, and mailing address
• Driver's license number, date of birth, and Social Security number for insurance quotes and policy issuance
• Vehicle information including make, model, year, and VIN
• Driving history and claims information
• Payment and billing information
• Information you provide when contacting customer support

We may also automatically collect certain information about your device when you access our website, including your IP address, browser type, operating system, and browsing behavior through cookies and similar technologies.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our auto insurance services. Specifically, we may use your information to:

• Process and fulfill your insurance quote requests and policy applications
• Communicate with you about your policy, claims, or account
• Verify your identity and prevent fraud
• Assess risk and determine insurance rates
• Process payments and handle billing matters
• Respond to your questions, comments, and customer service requests
• Send you important updates about our services, policies, and terms
• Improve our website and services based on your feedback and usage patterns
• Comply with legal obligations and enforce our terms of service

Information Sharing

We may share your information with third parties in the following circumstances:

• With insurance carriers and underwriters to obtain quotes and issue policies
• With service providers who perform services on our behalf, such as payment processors, data analysis, and customer service
• With regulatory authorities and law enforcement when required by law or to protect our rights
• In connection with a business transaction such as a merger, sale, or acquisition
• With your consent or at your direction

Data Security

We implement appropriate technical and organizational measures designed to protect your personal information against unauthorized access, loss, destruction, or alteration. These measures include encryption, secure servers, and restricted access to personal information.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We regularly review and update our security practices to ensure that your data remains protected according to industry standards and best practices.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to correct inaccurate or incomplete personal information
• The right to request deletion of your personal information
• The right to restrict or object to certain processing of your information
• The right to opt out of marketing communications
• The right to data portability

To exercise these rights, please contact us using the contact information provided below. We will respond to your request within a reasonable timeframe and as required by applicable law.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us using the information below. We are here to help and will respond to your inquiry as quickly as possible.